FAQs
| OUR BRAND |
What is SHIZEN HOME?
• SHIZEN HOME offers a collection of cleaning products designed to be more sustainable and gentle on the environment. Our focus is on eliminating harsh chemicals, reducing plastic waste, and also creating a range of products that will look stylish in peoples home . By removing water and plastic from our cleaning products, we've developed convenient and eco-friendly tablets. Discover more about SHIZEN HOME by visiting Our Story.
What does SHIZEN HOME mean?
"Shizen" (自然) is a Japanese word that means "nature" or "natural." Combined with "Home," the name "SHIZEN HOME" suggests a focus on natural, eco-friendly, and sustainable products that are designed to create a healthier home environment. The name reflects our commitment to using natural ingredients and sustainable practices in our product offerings.
How do I get in touch with the SHIZEN HOME support team?
If you have any questions or concerns, our dedicated support team is here to assist you. Please submit a message through the form on our Contact page or email us directly at hello@shizenhome.store for all inquiries.
Please note: Our support team operates Monday-Friday, 9am-6pm JST. Kindly allow 1-2 business days for a response. We look forward to helping you!
| OUR |
Are your products and packaging sustainable?
Absolutely! At SHIZEN HOME, sustainability is at the core of our mission. We use plant-derived and mineral ingredients in our formulas to ensure a minimal environmental impact. Our packaging includes glass bottles instead of plastic, with only the pumps made from plastic. Some of our packaging is fully compostable, and others can be disposed of with burnable garbage.
To further reduce plastic waste, we use paper honeycomb wrap for our bottles instead of plastic bubble wrap, and kraft paper instead of laminated paper containing plastic and PFAS. Additionally, our bottles and boxes are made from 100% post-consumer recycled (PCR) materials, helping to decrease our environmental footprint.
Please note: While our pumps and trigger sprays are reusable, they are not recyclable.
|
OUR PRODUCT |
Making your SHIZEN HOME product is as easy as 1-2-3:
- Step 1: Prepare
- Open the package and take out one tablet. Fill the Eco Bottle with warm water, or use any bottle by filling it with 300 ml of water.
- Step 2: Dissolve
- Drop the tablet into the water-filled bottle and let it fizz until completely dissolved. No need to shake or stir.
- Step 3: Clean
Attach the spray nozzle, spray on the needed area, and wipe with a cloth until it sparkles.
How to use the Multi-surface cleaner:
You can use our Multi-Surface Cleaner on a variety of surfaces including counters, sealed wood, and sealed stone such as marble, granite, quartz, travertine, and terrazzo. It's also suitable for use in kitchens, bathrooms, and on appliances. While it may not be as powerful as specialized grease or limescale cleaners, it's perfect for daily cleaning. If you're using it on windows, mirrors, or shiny surfaces, make sure to wipe them again with a wet cloth to prevent streaks.
Are your products vegan and cruelty-free?
Yes. Our products are 100% vegan and always cruelty-free.
Are your products safe for children and pets?
Yes, our products are carefully formulated to meet strict industry standards, ensuring they are safe for use in and around the home. While we include essential oils, their concentrations are kept below levels that might trigger allergies in sensitive individuals. However, if you have any concerns about potential reactions to any of our ingredients, we recommend testing the products before full use. We are committed to 100% transparency regarding all the ingredients we use. Please check on each product page and inside the product package for the full list of ingredients.
If any adverse reactions occur, please discontinue use and consult your physician.
How long will one bottle of cleaner last?
The solution in our bottles should last you a similar length of time as a traditional cleaning spray bottle. How long one bottle's worth of solution lasts depends on how often you clean and how much you use, often dependent on the size of your home and family. If you need more help on identifying which products you should purchase, please provide more information and we'll do our very best to assist you! We hope to have you cleaning with us very soon!
| OUR INGREDIENTS |
Are SHIZEN HOME products organic?
We use high-quality natural ingredients in our products, but they are not certified organic.
Where are your ingredients listed?
You can find our full ingredient listings on each individual product page under the “Ingredients” tab. Additionally, a complete list is available on each product page for your convenience.
If you have any questions about a specific ingredient, please email us at hello@shizenhome.store, and we will be happy to assist you.
Are your products disinfecting or antibacterial?
No, we do not make disinfectant or antibacterial claims. We avoid using biocides, commonly found in antibacterial products, as they do not align with our health and safety standards. At SHIZEN HOME, we focus on creating products that are effective while prioritizing human and environmental health. We use Thymol, a natural antimicrobial derived from thyme plants, which helps kill bacteria and viruses for a hygienic clean. Additionally, Lemongrass Essential Oil, sourced from the lemongrass plant, provides a pleasant fragrance and natural antibacterial properties to enhance cleaning power.
Are SHIZEN HOME products pH balanced?
Yes, our cleaning tablets are designed to be as effective as possible for each surface they are used on. This means each cleaner is optimally balanced in pH levels according to the surface. We use Tartaric Acid, derived from plants like grapes, to adjust the pH level of the cleaning solution, enhancing its effectiveness and stability.
Are your products septic safe?
All septic systems are different, but we don’t use solvents, chlorine bleach, or other harsh chemicals, all of which may cause septic system issues.
Where can I find the Safety Data Sheets (SDS) for your products?
You can find the SDS for each product by visiting the product page and looking next to the ingredients list.
| OUR ORDERS |
Where can I find the Safety Data Sheets (SDS) for your products?
You can find the SDS for each product by visiting the product page and looking next to the ingredients list.
Where can I find the Safety Data Sheets (SDS) for your products?
You can find the SDS for each product by visiting the product page and looking next to the ingredients list.
When will my pre-order ship?
Orders containing pre-order items will begin shipping within the timeframe communicated by our fulfillment team. You will receive email updates every step of the way, as well as confirmation as soon as your order ships.
If you have any questions about a specific pre-order timeline, please email concierge@homecourt.co.
Can I combine pre-order and in-stock items in the same order?
Yes, you can combine pre-order and currently in-stock items into one order, but please note that all items will be held to ship together once your pre-order item is available.
If you would like to receive the currently in-stock items in advance of your pre-order, please purchase them separately, as we are unable to split these types of orders. We appreciate your understanding.
How can I buy your products?
Currently, our products are exclusively available for purchase on Amazon.
What if a product is damaged, defective, or incorrect?
We understand that receiving a damaged or incorrect item can be disappointing. If you encounter any issues with your order, please email us at hello@shizenhome.store within 7 days of delivery for assistance.
To help us resolve the issue quickly, please include clear photos of the damaged, defective, or incorrect item, along with your Amazon Order Number. Our team is dedicated to ensuring your satisfaction, and we appreciate your cooperation in facilitating a seamless resolution process.
When and where do I enter my discount code?
If you have a discount code or coupon, you can apply it at checkout on Amazon before completing your payment.
Can I use more than one discount code?
At this time, only one discount code can be applied per order.
Where can I find my tracking information?
For orders placed on Amazon, you can find your tracking information in the following ways:
- Order Confirmation Email: After your purchase, Amazon Japan will send you an order confirmation email that includes tracking details.
- Amazon Account: Log into your Amazon Japan account and go to "Your Orders." Select the order you want to track, and you will find the tracking information there.
- Amazon App: If you use the Amazon app, you can also view your order details and tracking information by navigating to "Your Orders" within the app.
I believe my order was lost in the mail or stolen. What should I do?
Please contact Amazon customer support for assistance with lost or stolen orders. They will be able to help you resolve the issue.
What is SHIZEN HOME's return & exchange policy?
We want you to love your SHIZEN HOME products. If you are unsatisfied with your order, please email hello@shizenhome.store within 30 days of delivery, including your order number and images of any defective items, and we’d be happy to assist you.
| SUBSCRIPTION |
What are the benefits of subscribing to SHIZEN HOME?
By subscribing to SHIZEN HOME, you receive exclusive discounts on all full-price products. Your selected products will be automatically shipped to you at your chosen delivery frequency.
If you subscribe through Amazon, you can easily update or cancel your subscription by logging into your Amazon account. If you encounter any issues with managing your subscriptions, please feel free to email us at hello@shizenhome.store for assistance.
How do I become a subscription member?
To become a subscription member on Amazon, follow these steps:
- Visit the Product Page: Go to the SHIZEN HOME product page on Amazon.
- Select the Subscription Option: Choose the "Subscribe & Save" option if available. This option allows you to set up a subscription for regular deliveries.
- Choose Delivery Frequency: Select how often you would like the product to be delivered (e.g., monthly, every two months).
- Add to Cart: Once you've selected your preferences, add the subscription to your cart and proceed to checkout.
- Complete the Purchase: Follow the prompts to complete your purchase and set up your subscription.
You can manage your subscriptions through your Amazon account, where you can update delivery frequencies or cancel the subscription as needed.
| PARTNERSHIP |
Who can I contact about selling SHIZEN HOME in my retail store?
For wholesale inquiries, please email elena@shizenhome.store. We sincerely appreciate your support and interest in our products.
I would like to partner or collaborate with SHIZEN HOME. How do I get in touch?
For partnership, influencer, or content creation inquiries, please email elena@shizenhome.store. We sincerely appreciate your support and interest.
| GENERAL |
Do you offer gift wrapping?
Currently, we do not offer custom gift wrapping. However, we promise to add this option soon!
What is the shelf life of the products?
The shelf life of our products is 2 years. However, once the tablets are dissolved, the solution should be used within one year. Additionally, we advise using distilled, boiled, or mineral water to fill the Eco-Bottle. This is because tap water can contain microorganisms that may cause the solution to become smelly over time, and tap water is often alkaline.
What type of water should I use?
We recommend using distilled, boiled, or mineral water to fill the Eco-Bottle. Tap water can contain microorganisms that may cause the solution to develop an unpleasant smell over time, similar to stagnant water left in a bottle. Additionally, the alkalinity of tap water might lead to limescale buildup on the spray nozzle, potentially causing it to become blocked.